Shipping policy
At Senzai Gems, we are committed to delivering your order safely and as quickly as possible. Every order is carefully inspected and packaged to ensure your natural gemstones arrive in perfect condition.
Order Processing
- Orders are processed within 1–2 business days after payment is received.
- You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery location and shipping method.
Free Standard Shipping is available on eligible orders (if applicable).
Estimated Delivery Times
- United States: 3–7 business days
- Canada: 7–14 business days
- International: 10–21 business days
Delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.
Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can monitor your package throughout its journey.
International Orders
Customers are responsible for any customs duties, import taxes, or fees required by their country. These charges are not included in the purchase price or shipping cost.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order. Senzai Gems is not responsible for delays or lost packages resulting from incorrect or incomplete addresses.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of delivery. We will work with the shipping carrier to help resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, please contact us:
Senzai Gems
📧 info@senzaigems.com
🌐 www.senzaigems.com